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Unlock new communication skills with our conflict management training: Conflict Management Through Mindful Communication

Do you dread difficult conversations at work? Many people do, simply because they lack the skills and strategies to navigate conflict effectively. Conflict is inevitable in any workplace, but it does not have to be destructive. With our conflict management training, you can learn to turn conflict into an opportunity for growth and collaboration.

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Why there is a need for conflict management and conflict resolution

Conflict is a natural part of any human interaction. It can arise from differences in opinion, personality clashes, or competition for resources. While conflict can be disruptive and destructive, it can also be an opportunity for growth and learning.

Conflict management is the process of identifying, understanding, and resolving conflict. It involves a variety of skills and strategies, such as communication, negotiation, and mediation.

Conflict resolution is the specific process of finding a solution to a conflict that is acceptable to all parties involved. It can be a formal or informal process, and it may involve the help of a third-party mediator.

There are many reasons why conflict management and conflict resolution trainings are important. Here are a few:

  • Conflict can be costly. It can lead to lost productivity, absenteeism, turnover, and even legal problems.
  • Conflict can damage relationships. It can create tension, distrust, and resentment.
  • Conflict can lead to violence. In some cases, conflict can escalate into physical violence or other forms of aggression.

By investing in a conflict management training and/or conflict resolution classes, you can create a more positive and productive workplace for yourself and your colleagues. Enroll now if you are interested in how to improve your communication skills on a personal as well as a professional level!  

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Who can benefit from our conflict management training?

This conflict resolution training is for anyone who wants to gain more confidence, practice, and comfort with conflict resolution in professional or private contexts, especially for:

  • leaders and managers who want to create a more positive and productive work environment
  • employees who want to improve their communication and conflict resolution skills

What you will learn in the conflict management training

In our conflict management training, you will learn how to effectively resolve and manage conflicts. Enhance your conflict management skills and learn to…

  • identify the root causes of conflict
  • recognize and analyze conflict situations
  • apply various conflict resolution strategies
  • resolve conflict in a fair and mutually beneficial way
  • promote a more collaborative and productive work environment
For more information, please see the syllabus for our on-site training on conflict resolution (in German).

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Conflict Management Through Mindful Communication at a glance

The next on-site training on conflict management will take place on November 8 and November 9, 2024. Here is an overview of what you can expect of our offer:

Course format

On-site training


Freie Universität Berlin
14195 Berlin-Dahlem

Course duration

fall term

November 8 - November 9, 2024 (2 days)

Live sessions

fall term

  • Friday, November 8, 2024, 1.30 p.m. – 6.30 p.m. (CET)
  • Saturday, November 9, 2024, 10.00 a.m. – 3.30 p.m. (CET)

Registration deadline

fall term

October 11, 2024

Language of instruction



  • German language abilities in speaking and writing, at least Level B2
  • The willingness and ability to participate on-site on both workshop days on FU Campus Dahlem and to actively contribute to this workshop
  • An openness for interaction and sharing your personal experiences within the group

Course fees

700 Euros + 75 Euros for registration

Receive a discount of 75 Euros on your registration for a second course!


Certificate of attendance from Freie Universität Berlin

Additional Badge

By attending two more courses in one of the areas

  • Communication Skills
  • Personal Management
  • Responsible Leadership

you will receive the badge Certified Expert with an additional certificate, stating all courses that you have completed. You will get a discount of 150 Euros by booking your third FUB-ContinuEd course. Find out more.

This course can be recognized as “educational leave” in Berlin (in accordance with Berliner Bildungszeitgesetz - BiZeitG) and Brandenburg (in accordance with Brandenburgisches Weiterbildungsgesetz - BbgWBG).

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Meet your instructor

Daisy Krüger

Daisy Krüger works as a freelance supervisor and coach as well as a trainer in personnel development for professionals and executives. She is also a lecturer at the Berlin School of Economics and Law.

How to register

You want to participate in the next on-site training Conflict Management Through Mindful Communication? Then follow the link below and read more about our fees and registration policies before heading on to registration itself.

Please note: The registration deadline is 4 weeks prior to the start of each course (see specific deadlines above).

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If you have further questions, please get in touch!

Maria Heckmann
Program Manager